Use Case: Appointment Booking

For Whom

Clinics, service shops, consultations - agreeing on appointments by phone.

Setup

1. Calendar / scheduled callbacks in the app
2. Scenario: identify the service -> offer slots -> confirm
3. Email / SMS follow-up (SMTP)
4. Out-of-hours inbound: leave contact details

Note

Assignee ai vs salesperson: for appointments handled by a person, set the correct owner so AI does not call back unnecessarily.