Glossary
| Term | Meaning |
|---|---|
| BYOK | Bring Your Own Key - your own OpenAI / ElevenLabs |
| DID | Phone number (inbound/outbound CLI) |
| SIP | Protocol for connecting to the telecom provider (Odorik, etc.) |
| LiveKit | Real-time audio infrastructure |
| Worker | AI participant process for the call |
| Scenario | Structure of the dialogue and fields |
| Agent | Persona + prompt + voice + policies |
| Knowledge | FAQ content for AI (not UI docs) |
| Handover | Passing the call / lead to a human |
| Lab | Microphone-based test without SIP |
| Allowance | Minutes included in the plan / billing period |
| Credit | Additional purchased minutes |