Troubleshooting

Quick Checklist

1. Correct account / workspace?
2. /app/setup - which required steps are red?
3. Is the worker running?
4. Are BYOK keys configured?
5. Does the voice have a real Voice ID?
6. SIP: host / user / password / DID?
7. Active subscription + minutes remaining?
8. Browser microphone (lab)?
9. Ad blocker / network blocking WebRTC?

Common Issues

Symptom	Cause	Fix
Lab cannot start	Missing keys / worker	BYOK + start worker
Bot does not speak	Pending voice / ElevenLabs	Sync voices
Outbound fails	SIP / production disabled	Telephony + allow production
“Subscription required”	No Stripe subscription	/app/billing
“Minute limit”	Allowance + credits are 0	Buy more credit
Chatbot CORS on website	Origin is not allowed	Chatbot settings

Who Manages What

You: company, BYOK keys, SIP, scenarios, knowledge, campaigns, billing.
Platform operator: server runtime, LiveKit project, master accounts.