Knowledge for AI

Knowledge (/app/knowledge) is the content the AI uses during calls - not UI documentation.

Recommended Content

• Product and pricing FAQ
• Terms / complaints in brief
• Objection-handling scripts
• Constraints (what the agent must not promise)

Use categories, tags, and priority. Archive or unapprove outdated items.

Tip

Approve items before production. Write knowledge in the way the agent should speak: short, in Czech, with no internal abbreviations.